OPERATE     

 

    IT Service Management Office (ITSMO):  Transforming BES to an enterprise-wide shared
    service delivery culture using ITSM techniques and best practices

        Service Management Lifecycle Support and Service Knowledge Management

        Continual Service Improvement through Metrics Evaluation

        Enterprise Tool Management

        Workforce Development through classroom/virtual  training, workshops, and CBTs

INTEGRATE

 

       Agile Services:  Driving Directorate-wide transformation from waterfall SDLC processes to agile
       software development and delivery techniques

          Agile Framework Guidance and Policy

          Agile Maturity Assessment;  Agile Coaching and Mentoring

          Workforce Development through classroom/virtual  training, workshops,
          and CBTs

INNOVATE 

     

         Digital Enterprise Solutions:  Launching high-confidence new DBS capabilities and solutions

              Assisting Functional Sponsors complete the early phases of the Business Capability Acquisition Cycle (BCAC) for new
              defense business system capability initiatives

              Exploring innovative alternatives to meet new defense business capability needs or alternatives for existing capabilities
              based on disciplined cost / benefit analysis